By placing an order with [Your Company Name], you agree to the following return terms and conditions. Return requests must be submitted within 48 hours of receiving your order. To be eligible for a return or replacement, the product must be unused, unopened, in its original packaging, and accompanied by the original invoice or proof of purchase.
For hygiene and safety reasons, opened, used, damaged due to customer handling, or tampered skincare, healthcare, and personal care products cannot be returned unless they were delivered in a defective, damaged, incorrect, or expired condition. Any return request must include clear photographs of the product and packaging for verification.
Once the returned product is received and inspected, we will notify you of the approval or rejection of your request. Approved refunds will be processed to the original payment method within 5–7 business days, while eligible replacements will be dispatched as soon as possible, subject to product availability.
Products purchased during promotional offers, clearance sales, or special discounts may not be eligible for return unless they are defective or incorrectly delivered. [Your Company Name] reserves the right to refuse returns that do not meet these terms and conditions. For any queries, please contact our customer support team for assistance.