At [Your Company Name], customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or expired product, you may request a return or replacement within 48 hours of receiving your order. To initiate a return, please contact our customer support team with your order number, clear photographs of the product, and a brief description of the issue.
Products must be returned in their original packaging, unused, unopened, and with all labels and seals intact. Due to hygiene and safety reasons, we cannot accept returns or exchanges for opened, used, or tampered skincare, healthcare, or personal care products unless they were delivered in a damaged or incorrect condition.
Once your return request is approved and the product is received and inspected, we will process your replacement or refund as applicable. Refunds, if approved, will be credited to the original payment method within 5–7 business days, depending on your bank or payment provider.
Please note that products purchased during promotional offers or clearance sales may not be eligible for return unless they are defective or incorrectly delivered. For any assistance, our customer support team is always available to help ensure a smooth and hassle-free experience.