Shipping Policy

At Dermovae, we are committed to delivering your skincare and healthcare products safely, securely, and on time. Every order is carefully packed to ensure that your products reach you in excellent condition. By placing an order on our website, you agree to the shipping terms outlined below.

Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. During festive seasons, promotional campaigns, or high-demand periods, processing times may be slightly longer.

Shipping Timeline

Once your order has been dispatched, estimated delivery within India is generally 3–7 business days, depending on your location and courier availability. Delivery to remote or rural areas may require additional time. While we strive to meet estimated delivery schedules, unforeseen circumstances may occasionally cause delays.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment. Dermovae may offer free shipping on eligible orders or during promotional campaigns, subject to the terms and conditions of the offer.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking number and courier details. You can use this information to track your shipment until it reaches your delivery address.

Delivery Address

Customers are responsible for providing complete and accurate shipping information, including the recipient’s name, address, contact number, and PIN code. Dermovae is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address details provided during checkout.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard procedures. If the recipient is unavailable, the courier may attempt redelivery or contact you to arrange a suitable delivery time. Orders returned due to unsuccessful delivery attempts or incorrect addresses may require additional shipping charges for re-dispatch.

Damaged or Missing Products

If your order arrives damaged, tampered with, or if any items are missing, please notify our customer support team within 48 hours of delivery. Kindly provide your order number along with photographs of the package and products so that we can investigate and resolve the issue promptly.

Shipping Delays

While Dermovae works with trusted logistics partners to ensure timely deliveries, delays may occur due to weather conditions, natural disasters, transportation issues, government restrictions, or other events beyond our control. We appreciate your patience and understanding in such situations.

International Shipping

Currently, Dermovae primarily ships within India. If international shipping becomes available in the future, the applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during the checkout process.

Contact Us

If you have any questions regarding your shipment or require assistance with your order, please contact the Dermovae customer support team. We are committed to providing a smooth, reliable, and hassle-free shopping experience for every customer.