Return & Refund Policy

At Dermovae, customer satisfaction is our top priority. We are committed to delivering high-quality skincare and healthcare products. If you receive a damaged, defective, incorrect, or expired product, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

Eligibility for Returns

You may request a return or replacement within 48 hours of receiving your order if the product is damaged during transit, defective, incorrect, or expired. To initiate a return, please contact our customer support team with your order number, clear photographs of the product, and the original packaging for verification.

Non-Returnable Items

Due to hygiene and safety standards, skincare and personal care products that have been opened, used, tampered with, or damaged after delivery cannot be returned or exchanged unless they were received in a damaged, defective, or incorrect condition. Products purchased during clearance sales or special promotional offers may also be non-returnable unless required by applicable law.

Return Process

Once your return request is approved, our customer support team will provide instructions for the return process. Returned products must be in their original packaging along with all labels, accessories, invoices, and promotional items (if applicable). Products that do not meet our return eligibility criteria may not qualify for a refund or replacement.

Refund Process

After we receive and inspect the returned product, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. The exact time for the refund to reflect in your account may vary depending on your bank or payment provider.

Replacement Policy

If your product is eligible for replacement, Dermovae will dispatch a replacement item at no additional shipping cost, subject to product availability. If the same product is unavailable, we may offer an alternative product of equal value or process a refund, depending on your preference and availability.

Cancellation Policy

Orders may be cancelled before they are processed for shipment. Once an order has been dispatched, it cannot be cancelled. If you wish to cancel an order, please contact our customer support team as soon as possible after placing your order.

Damaged or Incorrect Deliveries

If you receive a damaged package or an incorrect item, please notify us within 48 hours of delivery. Kindly provide photographs of the product, packaging, and shipping label to help us investigate the issue and provide a prompt resolution.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, replacement, or refund request, please contact the Dermovae customer support team. We are dedicated to ensuring a smooth, transparent, and hassle-free shopping experience for all our customers.